What happens to complaints and reports?

Confidentiality

All information collected by the Office for Public Integrity is accessible by the Independent Commissioner Against Corruption. It is an offence to provide information that is false and misleading.

Information received for the purposes of a complaint, report, assessment, evaluation, investigation or disclosure of public interest information is treated as confidential information.

The Independent Commissioner Against Corruption Act 2012 prevents anyone from disclosing or publishing information about a complaint or report to the Office for Public Integrity except for in specific circumstances.

Online forms

The Office for Public Integrity uses iApply online forms to collect information.

Information submitted via an online form will be reviewed and assessed by the Office for Public Integrity.

The system uses the Microsoft Azure cloud computing platform for the operation and management of its electronic form lodgement system. This means that any information included in this form will be transmitted through Microsoft Azure servers and systems.

The information is captured, managed and stored for purposes described in the Independent Commissioner Against Corruption Act 2012 and the Police Complaints and Discipline Act 2016 and is not typically subject to the information privacy principles.

Reasonable steps are taken to protect the personal information held in the system against loss, unauthorised access, use, modification or disclosure and against other misuse of data. These steps include storing electronic files in secure facilities, encryption of data, conducting regular backups of data, using audit and logging mechanisms and having physical access restrictions in place.

Incomplete forms

The Office for Public Integrity will review the information collected in an incomplete form and may use that information to prevent or lessen a serious threat to life, health or safety and/or for any purpose permitted by the Independent Commissioner Against Corruption Act 2012 or the Police Complaints and Discipline Act 2016.

While the Office for Public Integrity can read incomplete forms, it is important to complete the form in full. Information from an incomplete form may be used for the purposes of an assessment, referral or investigation under the Independent Commissioner Against Corruption Act 2012 or the Police Complaints and Discipline Act 2016.

If the user suspends or saves the online form, for example, because they wish to complete it at another time, the information that has been entered will be retained in the system for a maximum of 7 days. After this time, the information will be deleted.